Frequently Asked Questions

Send your details through the form or WhatsApp (+254 713 669 193): the service you need, dates, pickup and drop-off, and number of passengers. We'll reply with a quote for your exact trip, and once you confirm, we hold your vehicle.

Rates depend on the vehicle, dates, duration, route, whether you want a driver, and the season, so a single number would rarely match your trip. We quote for the trip you actually want. The agreed price and anything not included are listed in your quote, so you can check the details before booking.

As early as you can, especially for the July–October safari season, December–January holidays and Easter. Last-minute? Message us on WhatsApp. Our team is on call 24/7 and we'll do our best to match you with a vehicle.

Tell us as early as possible so we can help. Ask our team to confirm the change and cancellation terms for your booking before you pay a deposit.

Our team will confirm available payment methods, accepted currencies, and any deposit and balance requirements in your booking details. Check these before making payment.

Choose self-drive if you know the roads and want full independence. Choose a driver for Nairobi traffic, long trips, a first visit, safaris and events. A driver also means no navigation, parking or fatigue after a long flight. Tell us if you would like to combine both options during your trip.

Contact Mijay Travels before booking to confirm the driving licence and identification requirements, age and driving experience criteria, deposit, rental agreement, and acceptance of foreign licences for your vehicle.

Every vehicle is insured and inspected before it goes out. If there's a breakdown or accident, call or WhatsApp us any time and a real person who knows your booking will help. Ask us to confirm the cover, excess and breakdown or replacement arrangements before booking.

Mileage allowances and fuel requirements are explained for your particular rental. Ask us to confirm any limits, excess-mileage charges and fuel-return requirements before you collect the vehicle.

Yes. We operate in Nairobi and Mombasa, including Moi International Airport, Nyali, Diani, Malindi and Watamu. If you need pickup in one city and drop-off in another, tell us when you enquire so we can confirm availability, arrangements and pricing.

Upcountry and coastal trips within Kenya can be arranged in advance. Cross-border private transport, for example to Tanzania or Uganda, can be arranged with prior notice. Self-drive permissions and cross-border requirements must be confirmed with Mijay Travels before travel.

We track your flight, so a delay doesn't leave you stranded. Your driver meets you at arrivals at JKIA, and we share their details on WhatsApp before you land. Confirm your meeting point and waiting arrangements with us when booking. You can also book transfers to your hotel or home.

We have 10- and 14-seater vans for church groups, school trips, teams, families and longer routes. Luggage space depends on how many seats are used, so tell us your group size and bags. Ask us to confirm the self-drive or driver options for your booking.

Yes. We build Maasai Mara, Amboseli and Tsavo itineraries around your dates, vehicle, driver-guide and route. Your quote will confirm the park fees, accommodation, meals and other inclusions for the itinerary you choose.

Please contact our team for the current registration and licence details relevant to your proposed trip. We have not published a tourism licence number on this website.

Yes. Point-to-point, multi-stop, cross-border and recurring business transport, with one clear point of contact. Contact our team to confirm the invoicing and account terms that apply to your business.

Yes. We plan around your run-of-show, from the bridal car to guest shuttles. Share your venues, timings and guest numbers and we'll build the plan.